Tiffany & Co. Sales Training Manager - Mid Atlantic Market in Vienna, Virginia
The Sales Training Manager for the Mid Atlantic market will be responsible for sustaining the key behavior and performance model for the "Tiffany Experience" in Tiffany & Co. Northern America with direct accountability for the Mid Atlantic market. Through partnership with corporate support groups, the Sales Training Manager will be responsible for designing, creating and delivering training programs/resources for Tiffany retail employees. This role will be responsible for developing and coaching client-facing employees with the ultimate goal of creating Tiffany brand ambassadors who are knowledgeable about Tiffany products, have a strategic approach to selling and clienteling, and provide world-class service that results in maximum productivity, brand loyalty and market share growth.
Deliver Training Programs:
Facilitate or co-facilitate Tiffany sales, service and product-knowledge programs to achieve learning and performance goals. Provide support for post-training endeavors (surveys, follow-up, and correspondence). Partner with corporate support teams to design and develop training classes and materials to fill identified training needs or curriculum gaps for the Northern America region. Play an active role in the Northern America Training team to ensure alignment and completion of strategic objectives.
Sales Coaching for the "Tiffany Experience":
Support the “Power of Blue” sales model and the Tiffany Experience Index with product knowledge, selling skills and service essential learning solutions achieved through regular store visits. Ensure the sales and service standards are consistently high and brand behaviors are demonstrated at all aspects of the client interaction. Recommend and support short and long term solutions to closing performance gaps (further coaching, training classes, review of training materials, Company resources, etc.). Hold teams accountable for achieving business objectives by setting clear expectations and providing effective feedback.
Collaborate with store management to identify high potential, monitor and coach the sales force independently on their individual targets and debrief sales figures in real time. Keep management updated on all coaching conversations, and action plans in a timely manner. Partner to provide onboarding support for local Retail new hires. Communicate transparently with the Market Human Resources Manager regarding performance and progress. Develop strong working relationships with Northern America Retail Leadership, Northern America Human Resources and Global Education.
Compile all training data for reporting from independent and direct report Sales Trainers' projects and programs. On-going measurement and evaluation of programs' effectiveness and efficiency. Create a weekly training activity report for local Retail Management, MVP, Human Resources Manager and Director of Training Northern America.
Create project plans, document delivery timelines, resource requirements, budget oversight and deliverables. Coordinate participant and independent travel, shipping, printing, venue Banquet Event Orders, borrowing merchandise, offsite meeting logistics, and other operational responsibilities.
BA/BS or equivalent experience
Minimum of 5-7 years of retail/training experience
Experience with instructional design, classroom facilitation and/or performance consulting experience (luxury brands or luxury service industries preferred)
Strong team management skills with a demonstrated ability to communicate transparently and with sincerity
Strong passion for learning and gaining subject-matter expertise
Willingness to travel 75% of time (may require occasional weekend hours) to the stores in the Market, and attend monthly meetings in Vienna, VA.
Ability to interact with all levels of employees and communicate with impact
Ability to balance working independently while ensuring collaboration across the board
Excellent follow up, organizational skills, project management skills and able to handle multiple tasks simultaneously
Strong proficiency with Microsoft Office software
Previous management experience
Knowledge of luxury retail and/or jewelry industry
MA in Education, Adult Education, or related field
Graduate Gemologist diploma from the Gemological Institute of America, or similar gemological study
Req #: 34298
External Company Name: Tiffany & Company
External Company URL: http://www.tiffany.com