Navy Federal Credit Union Senior Certificate/IRA Specialist in Merrifield, Virginia

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

Competitive compensation with opportunities for annual raises, promotions, and bonus potentialBest-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VAcampusesConsistently Awarded Top WorkplaceNationally recognized training department by TRAINING Magazine IND123An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To serve as subject matter expert on day-to-day Cert/IRA processes, procedures, and regulations. To process more complex Cert/IRA request/transactions.Responsibilities:1. Provides quality assurance and resolves issues with Cert/IRA transactions/accounts.• Identifies user or system coding errors and/or misapplication of funds and takes corrective action• Downloads and works with account data to reconstruct transactions in order to identify and document errors• Works closely with Data Control and General Accounting in balancing various general ledgers which interface with the Cert/IRA System• Works with Branch supervisors to balance automated systems with corresponding general ledgers for IRS reporting• Rectifies un-posted, out-of-balance, overdrawn, unredeemed, and maintenance-reject accounts• Prepares reconciliation reports for supervisor• Adjusts dividends and accruals on Certificates and IRAs• Work closely with Decedent Accounts in maintaining, processing, and distributing Beneficiary IRA funds2. Serves as subject matter expert on day-to-day Cert/IRA processes, procedures, and regulations.• Responds and resolves escalated member concerns regarding Certificates and IRAs; responds to inquiries from members, branches, and Contact Center staff• Counsels members and Navy Federal staff regarding eligibility requirements, tax implications, contribution and distribution limitations and penalties (including IRS penalties), regulatory compliance of minimum distributions, and NCUA insurance coverage• Responds to member complaint letters (e.g., addressed to Supervisory Committee, green ball letters, etc.).• Calculates and processes IRA required minimum distributions• Explains and adjusts tax information contained on IRS Forms 1099INT, 1099R, and 5498• Keeps informed of Federal Regulations, Navy Federal policies, new products, services, and current marketing initiatives3. Provides administrative and operational support to the section.• Mentors and guides Cert/IRA Specialists• Assists with testing new applications, products, and services• Recommends procedural enhancements to Supervisor• Participates on special projects• Analyzes member survey results and provides documented findings to Supervisor, Cert/IRA• Analyzes, audits, and processes daily summary recap reports; informs Supervisor of unusual or repetitive problems with reports4. Performs other related duties as assigned.Qualifications -- Knowledge, Skills and Abilities:Required:• Extensive experience with and knowledge of principles, practices, and regulations governing IRAs and time deposit instruments• Effective planning, organizational, analytical, and mathematical skills• Demonstrated ability to work independently and exercise good judgment, logic, integrity, and initiative• Effective verbal, written, and interpersonal communication skills to include experience counseling, negotiating, or explaining decisions to members and staff• Demonstrated ability to understand, apply, and communicate complex regulations, instructions, and procedures• Demonstrated experience working in a high volume, fast paced environment• Familiarity with word processing, database, spreadsheet and/or graphics softwareDesired:• Demonstrated experience working in a high volume contact center• Demonstrated ability to guide and control the work of others• Education above the high school level with course concentration in Accounting, Finance, or Business AdministrationHours:Tuesday-Friday, 11:00AM-7:30PMSaturday, 8:00AM-4:30PM

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability